Scheduled The Amazing Receptionist courses

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The Amazing Receptionist

Course Category: 
Front Line

Time: 9:00AM
Duration: 1Day

WHO SHOULD ATTEND

  • Any employee working in a frontline position whose responsibilities include:
    • Meeting and greeting the company’s clients
    • Receiving and transferring telephone calls
    • Customer service

WHY YOU WOULD WANT YOUR STAFF TO ATTEND

  • Because we believe that your customers are integral to your success
  • Because we know how important an amazing receptionist is to your business
  • Because you know that the differentiating factor between you and your competitors could be as simple as your receptionist’s attitude

HOW YOUR COMPANY WILL BENEFIT

  • Effective, amazing receptionists who understand their role and how it relates to the overall success of the company
  • Greater productivity and better communication in the work place
  • Satisfied and driven frontline staff

WHAT WILL BE COVERED

  • The importance of Frontline staff in the company
  • How to represent an organisation professionally
  • Effective management of the reception area
  • Professional customer service, including how to deal with difficult situations
  • Effective telephone and message taking techniques
  • Time and Stress Management
  • Basic business etiquette
  • Motivation
Accredited: 
No

2018 Cost

R2,050.00 pp (ex VAT)
Reduced cost for multiple bookings are available

2019 cost

R2,200.00 pp (ex VAT)
Reduced cost for multiple bookings are available

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