Scheduled courses

This course is available in-house or as a public course by special arrangement

Customer Service in IsiZulu

Course Category: 
Front Line

Duration: Half Day
Time: 8:30am-12:00pm

WHO SHOULD ATTEND

Any individual whose home language is isiZulu and who comes into contact with potential or existing customers (both externally and internally)

HOW YOU WILL BENEFIT

  • You will gain an understanding of the importance of delivering consistent customer service excellence
  • You will acquire fundamental, usable skills that will help improve customer service levels in your company

WHAT WILL BE COVERED

  • The importance of looking after your customers (both internally and externally)
  • Problem solving
  • Importance of good product knowledge
  • Importance of setting and keeping high standards
  • How to delight your customers and exceed their expectations
  • How to keep motivated at being a customer service guru
  • Culture and how it impacts on a 1st World organisation and much more!!!!
Accredited: 
No

2018 Cost

R1,050.00 pp (ex VAT)
Reduced cost for multiple bookings are available

2019 cost

R1,450.00 pp (ex VAT)
Reduced cost for multiple bookings are available

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