Scheduled courses

This course is available in-house or as a public course by special arrangement

Managing Conflict - Accredited

Unit Standard: 
114226
NQF Level: 
NQF 5
Credits: 
8
Course Category: 
Management & Leadership

3 Day Course
9am - 4pm Daily

LEARNING ASSUMED TO BE IN PLACE and RECOGNITION OF PRIOR LEARNING:
Learners undertaking this Unit Standard must be competent in Communication at NQF Level 4 or equivalent with Mathematical Literacy at NQF Level 4

WHO SHOULD ATTEND

We can all benefit from techniques and tools to recognise and manage conflict in our business and personal lives.
Almost every day we are faced with situations of potential conflict. How you react and behave under these circumstances determines whether the “potential” escalates into actual conflict or not.

HOW YOU WILL BENEFIT

 Delegates will learn

  • What the main sources of conflict within an organisation are 
  • Appropriate techniques to manage conflict
  • Implementation of a strategy to resolve conflict
  • The attributes of a good conflict manager

WHAT WILL BE COVERED

Understanding Conflict

  • Definition of Negative Organisational Conflict
  • The Causes of Conflict
  • Reaction to Conflict
  • The Stages of Conflict

Conflict Resolution Skills

  • A Healthy Response to Conflict
  • Emotional Awareness
  • Nonverbal Communication
  • Conflict Resolution and Transactional Awareness

Managing Conflict in your Organisation

  • Conflict Management Roles
  • Mediation for Resolving Conflict
MANAGING CONFLICT
COURSE STRUCTURE
MODULE
 CONTENT
UNDERSTANDING CONFLICT
Positive Characteristics
Defining Negative Organisational Conflict
Causes of Conflict
Reaction to Conflict
Stages of Conflict
CONFLICT RESOLUTION SKILLS
Healthy Response to Conflict
Emotional Awareness
Non-Verbal Communication
Conflict Resolution and Transactional Awareness
MANAGING CONFLICT IN YOUR ORGANISATION Conflict Management Roles
Mediation for Resolving Conflict
ESSENTIAL SKILLS Active Listening
Force Field Analysis
Resolution Policy
Dispute Resolution Techniques
Official course name: 
Interpret and manage conflicts within the workplace
Accredited: 
Yes

2018 Cost

R6,000.00 pp (ex VAT)
Reduced cost for multiple bookings are available

2019 cost

R6,600.00 pp (ex VAT)
Reduced cost for multiple bookings are available

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