Scheduled The Amazing Receptionist courses

Choose area before booking: Courses in Durban Courses in Johannesburg
06/07/2021, 08:30 to 16:00 Register/Login to book
06/07/2021, 08:30 to 16:00 Register/Login to book

The Amazing Receptionist

The Amazing Receptionist - Outline - 2019.pdf
Course Category: 
Front Line

Duration: 1 Day
Time: 8:30am-4:00pm

WHO SHOULD ATTEND

  • Any employee working in a frontline position whose responsibilities include:
    • Meeting and greeting the company’s clients
    • Receiving and transferring telephone calls
    • Customer service

WHY YOU WOULD WANT YOUR STAFF TO ATTEND

  • Because we believe that your customers are integral to your success
  • Because we know how important an amazing receptionist is to your business
  • Because you know that the differentiating factor between you and your competitors could be as simple as your receptionist’s attitude

HOW YOUR COMPANY WILL BENEFIT

  • Effective, amazing receptionists who understand their role and how it relates to the overall success of the company
  • Greater productivity and better communication in the work place
  • Satisfied and driven frontline staff

WHAT WILL BE COVERED

  • The importance of Frontline staff in the company
  • How to represent an organisation professionally
  • Effective management of the reception area
  • Professional customer service, including how to deal with difficult situations
  • Effective telephone and message taking techniques
  • Time and Stress Management
  • Basic business etiquette
  • Motivation
Accredited: 
No

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