The Amazing Receptionist

Duration: 1 Day
Time: 8:30am-4:00pm

WHO SHOULD ATTEND

• Any employee working in a frontline position whose responsibilities include:
• Meeting and greeting the company’s clients
• Receiving and transferring telephone calls
• Customer service

WHY YOU WOULD WANT YOUR STAFF TO ATTEND

• Because we believe that your customers are integral to your success
• Because we know how important an amazing receptionist is to your business
• Because you know that the differentiating factor between you and your competitors could be as simple as your receptionist’s attitude

HOW YOUR COMPANY WILL BENEFIT

• Effective, amazing receptionists who understand their role and how it relates to the overall success of the company
• Greater productivity and better communication in the work place
• Satisfied and driven frontline staff

WHAT WILL BE COVERED

• The importance of Frontline staff in the company
• How to represent an organisation professionally
• Effective management of the reception area
• Professional customer service, including how to deal with difficult situations
• Effective telephone and message taking techniques
• Time and Stress Management
• Basic business etiquette
• Motivation