Duration: 1 Day
Time: 8:30am-4:00pm
WHO SHOULD ATTEND
- Any employee working in a frontline position whose responsibilities include:
- Meeting and greeting the company’s clients
- Receiving and transferring telephone calls
- Customer service
WHY YOU WOULD WANT YOUR STAFF TO ATTEND
- Because we believe that your customers are integral to your success
- Because we know how important an amazing receptionist is to your business
- Because you know that the differentiating factor between you and your competitors could be as simple as your receptionist’s attitude
HOW YOUR COMPANY WILL BENEFIT
- Effective, amazing receptionists who understand their role and how it relates to the overall success of the company
- Greater productivity and better communication in the work place
- Satisfied and driven frontline staff
WHAT WILL BE COVERED
- The importance of Frontline staff in the company
- How to represent an organisation professionally
- Effective management of the reception area
- Professional customer service, including how to deal with difficult situations
- Effective telephone and message taking techniques
- Time and Stress Management
- Basic business etiquette
- Motivation
2019 cost
R2,200.00 pp (ex VAT)
Reduced cost for multiple bookings are available
