Scheduled Assertiveness and Conflict Resolution courses

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Assertiveness and Conflict Resolution

Course Category: 
Personal Development

Duration: 1 Day
Time: 8:30am-4:00pm


Grow and enhance communication techniques and interpersonal skills which will develop a personal mind-set that is geared towards understanding oneself and others.  Harnessing these skills will enable the individual to manage conflict in a professional and empathetic manner while maintaining a level of assertiveness that will encourage positive resolutions.


  • Identifying and exploring key interpersonal skills
  • Understanding the importance of verbal and non-verbal communication
  • Develop active listening skills
  • Identify major causes of conflict in the work environment
  • Recognise potential conflict triggers
  • Learn to communicate assertively and effectively
  • Cultivate a problem solving and tolerant attitude
  • Explore negotiation techniques and skills
  • Develop an appreciation of the importance of emotional intelligence
  • Sourcing and implementing positive coping mechanisms
  • Internal anger management
  • Practise the above learned skills in an interactive, activity based environment to facilitate deeper understanding and confidence


  • Be able to build solid interpersonal relationships based on mutual respect and understanding
  • Encourage open channels of communication which aim at increasing productivity and a healthy work environment
  • Show tolerance towards others and be more open-minded
  • Be equipped to identify areas and situations in which conflict may arise and apply methods (internal and external) to defuse potential conflict
  • Deal with conflict in a calm, empathetic and assertive manner that ensures self-respect and gains the respect of others
  • Understand that conflict can be used positively to stimulate constructive discussions, improve the quality of decisions and arouse creativity and imagination.

2021 cost

R2,200.00 pp (ex VAT)
Reduced cost for multiple bookings are available