Scheduled courses

Choose area before booking: Courses in Durban Courses in Johannesburg

This course is available in-house or as a public course by special arrangement


Unit Standard: 
NQF Level: 
Course Category: 
Management & Leadership

Duration: 2 Days
Time: 8:30am-4:00pm

There are many over-lapping skills between Coaching and Mentoring but there also differences.


 “Coaching is a process that enables learning and development to occur and thus performance to improve. To be a successful Coach requires knowledge and understanding of process as well as the variety of styles, skills and techniques that are appropriate to the context in which the coaching takes place.”

Eric Parsloe, The Manager as Coach and Mentor


“Mentoring is off-line (more informal) help by one person to another in making significant transitions in knowledge, work or thinking.” (traditionally longer term and more informal when compared to Coaching)

 Clutterbuck, D. & Megginson, D, Mentoring Executives and Directors



  • All persons who need to mentor or coach a colleague to enhance the individual’s knowledge, skills, values and attitudes in a career path
  • Skills Development Facilitators, Supervisors, Team Leaders, Line Managers and people involved in Human Resource Management
  • Gain an in-depth understanding of the different types of performance development techniques that can be used in the work-place, particularly the distinct difference between coaching and mentoring
  • Learn the essential skills required to bring about lasting change in behaviour and/or skills
  • Practice creating coaching schedules and actions plans by using a generally accepted methodology of a coaching process


  • Explore the benefits of coaching and mentoring
  • Understand the various options for performance development and their differences and use
  • Understand the difference between the role of a coach and the role of a mentor
  • Identify if skills improvement or behaviour improvement is required (or both)
  • Identify the qualities and characteristics required of great coaches or mentors
  • Adopt a leadership approach when coaching or mentoring
  • Develop essential skills of coaching and mentoring:  listening, empathy, creating rapport, questioning and providing feedback
  • Explore the coaching process using the GROW model
  • Practice conducting coaching conversations
  • Create a coaching schedule in which expectations are clarified, goals and reality are identified, an action plan is established and achievement is assessed and adjusted
  • Establish and agree the roles and responsibilities of the coach and the learner
  • Work with the learner to identify the coaching goals
  • Develop an action plan for practising and enhancing performance to achieve goals
  • Explore how to monitor and review progress and assess the impact of the coaching