Scheduled courses
This course is available in-house or as a public course by special arrangement
Customer Service in IsiZulu
Course Category:
Front Line
Duration: Half Day
Time: 8:30am-12:00pm
WHO SHOULD ATTEND
Any individual whose home language is isiZulu and who comes into contact with potential or existing customers (both externally and internally)
HOW YOU WILL BENEFIT
- You will gain an understanding of the importance of delivering consistent customer service excellence
- You will acquire fundamental, usable skills that will help improve customer service levels in your company
WHAT WILL BE COVERED
- The importance of looking after your customers (both internally and externally)
- Problem solving
- Importance of good product knowledge
- Importance of setting and keeping high standards
- How to delight your customers and exceed their expectations
- How to keep motivated at being a customer service guru
- Culture and how it impacts on a 1st World organisation and much more!!!!
Accredited:
No
2019 cost
R1,450.00 pp (ex VAT)
Reduced cost for multiple bookings are available