Customer Service in IsiZulu

Duration: Half Day
Time: 8:30am-12:00

WHO SHOULD ATTEND

Any individual whose home language is isiZulu and who comes into contact with potential or existing customers (both externally and internally)

HOW YOU WILL BENEFIT

• You will gain an understanding of the importance of delivering consistent customer service excellence
• You will acquire fundamental, usable skills that will help improve customer service levels in your company

WHAT WILL BE COVERED

• The importance of looking after your customers (both internally and externally)
• Problem solving
• Importance of good product knowledge
• Importance of setting and keeping high standards
• How to delight your customers and exceed their expectations
• How to keep motivated at being a customer service guru
• Culture and how it impacts on a 1^st World organisation and much more!!!!