Scheduled courses
This course is available in-house or as a public course by special arrangement
This course is available in-house or as a public course by special arrangement
Accredited
Duration: 1 Day
Time: 8:30am-4:00pm
“Ask your customers to be part of the solution, and don’t view them as part of the problem.”
- Alan Weiss
The two most commonly stated reasons given by customers for changing suppliers are:
- We felt poorly treated; and
- Our “problems” were not resolved properly or in a timely manner.
Clearly the manner and effectiveness of handling customer complaints is crucial to keeping existing business and maintaining a good reputation in the market.
This course is designed to equip delegates with the confidence and skills to improve their handling of customer complaints and to ensure that a satisfactory resolution is achieved that increases customer retention and loyalty. It also covers the processes and methodology required to create an effective, customer complaints handling procedure together with how to properly determine customers’ real needs and wants.
WHO SHOULD ATTEND
HOW YOU WILL BENEFIT
WHAT WILL BE COVERED