Communicate and Collaborate - Accredited

Accredited
Duration: 2 Days
Time: 8:30am-4:00pm

Research by Carnegie Mellon University that took place over a 10-year period, concluded that the most important skills that differentiates between average and excellent job performance are interpersonal communication, relationship building, teamwork, networking and persuasion.

At KZNBTC we offer a wide range of communication skills training that will assist you to develop these very skills. Understanding that many people want to walk away from training interventions with an accredited certificate, we took an ‘almost there’ unit standard, re-shaped it, added to its scope, and created some practical training elements to bring you this two-day course on enhancing your ability to build relationships, communicate effectively, and collaborate with clients, customers, colleagues and managers. 

WHO SHOULD ATTEND

• Business owners
• Managers
• Divisional heads with managers reporting to them 
• Although the course is intended for staff in managerial positions it will benefit professionals or other staff members who liaise internally or externally at all levels, but do not have direct reports

HOW YOU WILL BENEFIT

• Appreciate the benefits of good communication both internally and externally
• Recognise the benefits of collaboration to get the job done
• Improve relationships and learn how to manage them better
• Improve communication both vertically and horizontally
• Influence others positively
• Learn to deal with tough interpersonal discussions
• Reduce and manage constructive conflict unemotionally

WHAT WILL BE COVERED

• Purpose, benefits, and opportunities for networking both internally and externally
• Essentials of building and maintaining relationships
• Behaviours that enhance or hinder great communication
• Techniques to build and maintain relationships and positively influence others
• Intentional communication focused on goal achievement
• Developing team collaboration, growth, and cohesiveness
• Enhancing working relationships with your manager(s)
• Email etiquette
• Using interpersonal skills to minimise and resolve conflict
• What to do when conflict arises.