We can all benefit from techniques and tools to recognise and manage conflict in our business and personal lives.
Almost every day we are faced with situations of potential conflict. How you react and behave under these circumstances determines whether the “potential” escalates into actual conflict or not.
HOW YOU WILL BENEFIT
Delegates will learn
What the main sources of conflict within an organisation are
Appropriate techniques to manage conflict
Implementation of a strategy to resolve conflict
The attributes of a good conflict manager
WHAT WILL BE COVERED
Understanding Conflict
Definition of Negative Organisational Conflict
The Causes of Conflict
Reaction to Conflict
The Stages of Conflict
Conflict Resolution Skills
A Healthy Response to Conflict
Emotional Awareness
Nonverbal Communication
Conflict Resolution and Transactional Awareness
Managing Conflict in your Organisation
Conflict Management Roles
Mediation for Resolving Conflict
Official course name:
Interpret and manage conflicts within the workplace