Scheduled Conflict Management - Accredited courses

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Conflict Management - Accredited

Conflict Management - 114226 - Accredited - Outline - 2020.pdf
Unit Standard: 
114226
NQF Level: 
NQF 5
Credits: 
8
Course Category: 
Business Skills

Accredited
Duration: 2 Days
Time: 8:30am-4:00pm

WHO SHOULD ATTEND

We can all benefit from techniques and tools to recognise and manage conflict in our business and personal lives.

Almost every day we are faced with situations of potential conflict. How you react and behave under these circumstances determines whether the “potential” escalates into actual conflict or not.

 HOW YOU WILL BENEFIT

Delegates will learn

  • What the main sources of conflict within an organisation are 
  • Appropriate techniques to manage conflict
  • Implementation of a strategy to resolve conflict
  • The attributes of a good conflict manager

 WHAT WILL BE COVERED

Understanding Conflict

  • Definition of Negative Organisational Conflict
  • The Causes of Conflict
  • Reaction to Conflict
  • The Stages of Conflict

 Conflict Resolution Skills

  • A Healthy Response to Conflict
  • Emotional Awareness
  • Nonverbal Communication
  • Conflict Resolution and Transactional Awareness

 Managing Conflict in your Organisation

  • Conflict Management Roles
  • Mediation for Resolving Conflict
 
Official course name: 
Interpret and manage conflicts within the workplace
Accredited: 
Yes

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