Conflict Resolution

Duration: 1 Day
Time: 8:30am-4:00pm

Aim

Grow and enhance communication techniques and interpersonal skills which will develop a personal mind-set that is geared towards understanding oneself and others.  Harnessing these skills will enable the individual to manage conflict in a professional and empathetic manner while maintaining a level of assertiveness that will encourage positive resolutions.

WHAT WILL BE COVERED

• Identifying and exploring key interpersonal skills
• Understanding the importance of verbal and non-verbal communication
• Develop active listening skills
• Identify major causes of conflict in the work environment
• Recognise potential conflict triggers
• Learn to communicate assertively and effectively
• Cultivate a problem solving and tolerant attitude
• Explore negotiation techniques and skills
• Develop an appreciation of the importance of emotional intelligence
• Sourcing and implementing positive coping mechanisms
• Internal anger management
• Practise the above learned skills in an interactive, activity based environment to facilitate deeper understanding and confidence

HOW YOU WILL BENEFIT

• Be able to build solid interpersonal relationships based on mutual respect and understanding
• Encourage open channels of communication which aim at increasing productivity and a healthy work environment
• Show tolerance towards others and be more open-minded
• Be equipped to identify areas and situations in which conflict may arise and apply methods (internal and external) to defuse potential conflict
• Deal with conflict in a calm, empathetic and assertive manner that ensures self-respect and gains the respect of others
• Understand that conflict can be used positively to stimulate constructive discussions, improve the quality of decisions and arouse creativity and imagination.