Scheduled Conflict Resolution courses

Choose area before booking: Courses in Durban Courses in Johannesburg

Conflict Resolution

Non Credit Bearing
Course Category: 
Personal Development

Duration: 1 Day
Time: 8:30am-4:00pm


Grow and enhance communication techniques and interpersonal skills which will develop a personal mind-set that is geared towards understanding oneself and others.  Harnessing these skills will enable the individual to manage conflict in a professional and empathetic manner while maintaining a level of assertiveness that will encourage positive resolutions.


  • Identifying and exploring key interpersonal skills
  • Understanding the importance of verbal and non-verbal communication
  • Develop active listening skills
  • Identify major causes of conflict in the work environment
  • Recognise potential conflict triggers
  • Learn to communicate assertively and effectively
  • Cultivate a problem solving and tolerant attitude
  • Explore negotiation techniques and skills
  • Develop an appreciation of the importance of emotional intelligence
  • Sourcing and implementing positive coping mechanisms
  • Internal anger management
  • Practise the above learned skills in an interactive, activity based environment to facilitate deeper understanding and confidence


  • Be able to build solid interpersonal relationships based on mutual respect and understanding
  • Encourage open channels of communication which aim at increasing productivity and a healthy work environment
  • Show tolerance towards others and be more open-minded
  • Be equipped to identify areas and situations in which conflict may arise and apply methods (internal and external) to defuse potential conflict
  • Deal with conflict in a calm, empathetic and assertive manner that ensures self-respect and gains the respect of others
  • Understand that conflict can be used positively to stimulate constructive discussions, improve the quality of decisions and arouse creativity and imagination.