Scheduled courses
This course is available in-house or as a public course by special arrangement
This course is available in-house or as a public course by special arrangement
Customer Service in the hospitality sector means making guests feel unique, special and valued. Holidays are an opportunity for people to escape the demands of daily life and for a moment in time have their needs taken care of, enjoy some luxury, and indulge in the good things in life. This experience can be made all the more special by having attentive staff who are capable of satisfying the customer’s needs through great service and a great attitude. In this very practical course, we bring the essential themes of service in hospitality to life. We work with the learners to move beyond simply understanding the concepts of excellent service, to delivering excellent service, leaving your guests with a special, enjoyable and unforgettable experience. One they wish to return to time and time again.
WHO SHOULD ATTEND
• All staff members who interact with customers
HOW YOU WILL BENEFIT
WHAT WILL BE COVERED