Scheduled courses

This course is available in-house or as a public course by special arrangement

Effective Office Administration - Accredited

Unit Standard: 
110021
NQF Level: 
NQF 4
Credits: 
6
Course Category: 
Business Administration

Accredited
Duration: 2 Days
Time: 8:30am-4:00pm

An office administrator has the responsibility of ensuring that the administrative activities within an organisation run efficiently. The scope of each role will vary depending upon specific organisational requirements and size.
Universal competencies for the role include good communication skills, the ability to co-ordinate and control people and process, as well as to plan and prioritise effectively. It is also essential for an administrator to appreciate the importance of record keeping, confidentiality and control of office supplies.
This course focuses on these specific skills and provides insight into the working environment in relation to people, legislation, policies and procedures, that impact on administration.

WHO SHOULD ATTEND

  • Office administrators
  • Administrative assistants
  • Interns wanting to develop important insights and new skills
  • Employees responsible for filing and record keeping
  • Receptionists

HOW YOU WILL BENEFIT

  • Understand the business environment with relation to people, legislation and documentation
  • Use planning aids to assist with time management and prioritising
  • Meet specific demands and deadlines
  • Apply various communication styles in relation to organisational culture and context
  • Work as a team player
  • Understand team work, relationships and conflict management
  • Appreciate the importance of maintaining files and records and how to maintain confidentiality

WHAT WILL BE COVERED

  • Planning and organising your own work with planning aids
  • Identifying and prioritising routine and unexpected tasks
  • Meeting deadlines and the commitment of others
  • Establishing and maintaining working relationships
  • Employing appropriate communication methods and styles
  • Resolving communication difficulties
  • Storing documentation and records both on and off site
Official course name: 
Achieve personal effectiveness in business environment
Accredited: 
Yes

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