Scheduled Supervisory Management - Accredited courses

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Supervisory Management - Accredited

Unit Standard: 
NQF Level: 
Course Category: 
Management & Leadership

Duration: 2 Days
Time: 8:30am-4:00pm

Being a Supervisor or Team Leader is about being responsible for supporting the team to perform at their best.  This course helps supervisors to understand what is expected of them, why they are accountable for the team’s performance and, most importantly, the skills and behaviours required to achieve great results.

This course encourages participants to reflect on the strengths and weaknesses of their team as well as themselves.  The course will explore the necessary skills to enhance both the team’s task performance and their behaviours and attitudes. Participants will engage in class activities that are self-reflective and practical.


 Team Leaders, Supervisors and First-line managers

  • Managers of business units in larger organisations who have supervisory responsibilities
  • Managers of small businesses who supervise staff


  • Participants will learn that Supervisors and Team Leaders are important “leaders” in an organisation. As leaders, they have a responsibility for directing and leading their teams to the achievement of goals
  • Enhanced confidence to influence team behaviours through guidance, motivation, and adherence to organisational values and respectful behaviours
  • Improved team performance, reduced conflict, and greater accountability.


 Enhancing self-awareness to be able to identify strengths and weaknesses of own performance

  • Your role in the organisation
  • Defining expectations of self and team
  • Importance of monitoring performance
  • Creating an understanding of organisational values and ethics and how they should influence behaviour, attitude and decision-making
  • Using the code of conduct to establish behavioural expectations
  • Enhancing the team’s attitude
  • Dealing with conflict: how to minimise and how to mediate when it does escalate
  • Create positive and healthy working environments
  • Support systems that are used to induct, train, coach and support the team
  • Analysing the team’s strengths and weaknesses
  • Create a plan of action to improve team performance
  • Goal and objective setting (create plans)
  • Monitor implementation, evaluate performance and revise plans.
Official course name: 
Apply knowledge of self and team in order to develop a plan to enhance team performance