Duration: 1 Day
Time: 8:30am-4:00pm

This one-day course covers the fundamentals of first line supervisory skills, dealing with day to day supervision and task setting.

WHO SHOULD ATTEND

• Team Leaders

HOW YOU WILL BENEFIT

• You will understand the basic requirements of supervising others at work
• You will understand why staff need goals, how to set them and to monitor progress
• You will learn to co-ordinate your subordinates so that they collectively achieve objectives
• You will learn behaviours required of a person in a leadership role and to manage conflict, motivate subordinates and the essentials of first line disciplinary procedures

WHAT WILL BE COVERED

•  Different Leadership Styles - display integrity, allow sub-ordinates to use their own initiative and solve problems, etc.
• Situational Leadership - different communication styles - display professionalism, be approachable, etc.
• Setting Goals
• Monitoring Work and Taking Corrective Action
• Taking Responsibility and being held Accountable
• Time Management
• Resolving Conflict
• Dealing with Discipline
• Motivating staff - teach and impart knowledge