Business Presentation Skills
Business Skills Accredited: No Unit Standard: 242840 Credits: Non Credit Bearing
Business Presentation Skills - Accredited
Business Skills Accredited: Yes Unit Standard: 242840 Credits: 2
Change Management - Implementation
"To survive and succeed, every organisation will have to turn itself into a change agent. The most effective way to manage change is to create it." – Peter Drucker
Change Management - Implementation - Accredited
"To survive and succeed, every organisation will have to turn itself into a change agent.The most effective way to manage change is to create it." – Peter Drucker
Communicate and Collaborate
Shape your workplace reputation through effective communication, collaboration, and accountability
Communicate and Collaborate - Accredited
Shape your workplace reputation through effective communication, collaboration, and accountability
Communicating with Confidence
Due to the interactive nature of this course, which includes movement-based exercises and real-time practice, it is only available face-to-face.
Conflict Management
"The quality of our lives depends not on whether or not we have conflicts, but on how we respond to them." – Thomas Crum
Conflict Management - Accredited
"The quality of our lives depends not on whether or not we have conflicts, but on how we respond to them." – Thomas Crum
Customer Service - Dealing with Challenging Customers
“Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.” – Donald Porter
Customer Service Excellence
"Building a good customer experience does not happen by accident. It happens by design." — Clare Muscutt
Customer Service Excellence - Accredited
"Building a good customer experience does not happen by accident. It happens by design." — Clare Muscutt
Customer Service Liaison
Sales & Marketing Accredited: No Credits: Non Credit Bearing
Customer Service Management
"Customers are the lifeblood of an organisation. Organisations that nurture and respect these relationships serve the needs of their customers, which leads to long term relationships that benefit both parties"
Customer Service Management - Accredited
"Customers are the lifeblood of an organisation. Organisations that nurture and respect these relationships serve the needs of their customers, which leads to long term relationships that benefit both parties"
CV Writing and Interview Techniques
Mastering the job application process… from crafting a professional CV to acing your interview
Decision Making
From uncertainty to action – develop the skills to make sound decisions under pressure
Emotional Intelligence - Interpersonal Skills
“The biggest communication problem is we do not listen to understand. We listen to reply.” – Stephen R. Covey
Employment Equity
“A practical guide to understanding and implementing Employment Equity Legislation”
Excel 1 - Essentials
Simplify tasks, save time, and boost productivity with essential Excel skills
Excel 2 - Intermediate
Take your Excel skills to the next level with powerful tools for data organisation, analysis, and automation
Inclusive Mindset
Shift perspectives, strengthen teams, and create a workplace where everyone thrives
Interview Techniques
Personal Development Accredited: No Credits: Non-Credit Bearing
Job Descriptions and Specifications
“Job descriptions are the unsung blueprints of organisational success.” – Dave Ulrich
Key Account Management
“The best Key Account Managers don’t just sell products; they solve problems and create opportunities for their clients.”
Leadership Development Programme
A powerful programme designed to equip leaders with the skills to inspire and drive success
Leadership Development Programme - Accredited
A powerful programme designed to equip leaders with the skills to inspire and drive success
MS Teams Essentials
Unlock the full potential of MS Teams—where productivity meets connection
Negotiation Skills
“It is people who negotiate, not machines, or companies. We all have prejudices, values, ideologies, preferences, pressures, objectives, and judgment, as will the other party in your negotiations. So, one part of our journey will involve you understanding why your greatest challenge in negotiation is yourself and how, by nature, you naturally see the world from your perspective rather than that of others”STEVE
Negotiation Skills - Accredited
“It is people who negotiate, not machines, or companies. We all have prejudices, values, ideologies, preferences, pressures, objectives, and judgment, as will the other party in your negotiations. So, one part of our journey will involve you understanding why your greatest challenge in negotiation is yourself and how, by nature, you naturally see the world from your perspective rather than that of others” STEVE
Problem Solving and Decision Making
"We cannot solve our problems with the same thinking we used when we created them." – Albert Einstein
Problem Solving and Decision Making - Accredited
"We cannot solve our problems with the same thinking we used when we created them." – Albert Einstein
Providing Emotional Support
Supporting others isn’t about fixing problems - it’s about being present and understanding
Quality Management
“Quality is never an accident; it is always the result of intelligent effort.” – John Ruskin
Risk Management
Enterprise risk management (ERM) is a plan-based business strategy that aims to identify, assess, and prepare for any dangers, hazards, and other potentials for disaster—both physical and figurative—that may interfere with an organisation's operations and objectives. 
Risk Management - Accredited
"Risk management is a more realistic term than safety. It implies that hazards are ever-present, that they must be identified, analysed, evaluated and controlled or rationally accepted.” Jerome Lederer, aviation-safety pioneer
Sales - Seal the Deal
“Great salespeople are relationship builders who provide value and help their customers win.” Jeffrey Gitomer
Sales - Seal the Deal - Accredited
“Great salespeople are relationship builders who provide value and help their customers win.” Jeffrey Gitomer
Stores and Stock Control
"Stock control isn’t just about counting products; it’s about maximising value and minimising waste"
Team Building - Dynamic Collaboration
“Effective collaboration, grounded in a deep understanding of team dynamics, drives superior performance.”
Telephonic Service Excellence
Speak professionally, listen actively, serve exceptionally - from first hello to final goodbye
The Sales Catalyst
Sales & Marketing Accredited: No Credits: Non-Credit Bearing
Time Management 1 Day
“You cannot manage time – you can only manage yourself.” – Peter Drucker
VAT Masterclass
“Accuracy in tax is not just a legal requirement - it’s a professional strength.” – South African Institute of Taxation
Word Level 1
Communicate professionally and efficiently with essential Word skills
Word Level 2
Take your Word skills to the next level and create professional, polished documents with ease