Scheduled courses
This course is available in-house or as a public course by special arrangement
This course is available in-house or as a public course by special arrangement
Duration: 1 Day
Time: 8:30am-4:00pm
Every organisation, regardless of product or service, depends solely on a loyal customer base, not only to sustain it, but to make it flourish. Service excellence does not start with the interaction between your customer service team and an external customer. A culture of service excellence starts internally within an organisation. It starts with the mind-set that every employee of your organisation is your “customer” and is therefore entitled to service excellence from you.
This course recognises that a well-developed culture of internal service excellence will permeate an organisation, improve morale and become the norm in all external customer interactions. It promotes a service mind-set and an understanding of what service standards qualify as “service excellence” whilst unpacking why it is imperative that every staff member provides world class internal service to their colleagues, and should expect the same in return.
WHO SHOULD ATTEND
HOW YOU WILL BENEFIT
WHAT WILL BE COVERED