Scheduled courses
This course is available in-house or as a public course by special arrangement
This course is available in-house or as a public course by special arrangement
Accredited
Duration: 2 Days
Time: 8:30am-4:00pm
Customer satisfaction is the key to customer loyalty, retention and referral business. By understanding the wants and needs of your customers and closely monitoring satisfaction levels, you will be a lot closer to ensuring their loyalty and repeat business than your next best competitor. This course is a must for all organisations and departments. If you aren’t committed to measuring customer satisfaction and responding appropriately, you will lose existing customers faster than you think.
WHO SHOULD ATTEND
HOW YOU WILL BENEFIT
WHAT WILL BE COVERED