PA and Secretarial Skills

Non-Credit Bearing
Duration: 2 Days
Time: 8:30am-4:00pm

"No one is more cherished in this world than someone who lightens the burden of another."       - Joseph Addison

This course covers the key responsibilities and deliverables required of a modern-day secretary or PA. It highlights the importance of excellence, and the frustrations of average.

Delegates will be equipped with skills to manage their workload professionally and efficiently, communicate effectively and deal with conflicting priorities. Our course builds confidence and self-esteem and encourages accountability in the role.

WHO SHOULD ATTEND

• All delegates who are in key support roles;
• Executive Secretaries who need to fill in the gaps or to re-invent themselves
• Personal Assistants to senior or middle management wanting to improve and re-focus
• Front-line staff in support roles
• Secretarial staff aspiring to improve and to take on more responsibilities

HOW YOU WILL BENEFIT

• Communicate and liaise verbally and in writing appropriately at all levels
• Achieve results through positive relationships
• Meet and exceed customer expectations
• Plan and organise own priorities and others’
• Organise meetings and events including venues and travel
• Maintain confidentiality and file records appropriately

WHAT WILL BE COVERED

• Appropriate business etiquette
• Image, dress and appearance
• Essential business writing skills
• Customer service and the importance of service excellence
• Motivation and Self-Development
• Planning and organising for yourself and others
• Interpersonal skills required to maintain relationships at all levels and influence positively
• Maintaining files records and confidential information
• Arranging meetings and coordinating corporate events
• Booking, coordinating and arranging travel
• Accepting responsibility and accountability