Duration: 1 Day
Time: 8:30am-4:00pm
Essential skills to effectively supervise, develop, and support your team
Effective supervision is the key to a motivated, high-performing team. A supervisor’s ability to lead, coach, and manage performance directly impacts employee engagement, productivity and overall workplace morale.
This course equips supervisors with the practical skills and confidence to manage day-to-day responsibilities, provide clear direction, give constructive feedback, and handle performance challenges professionally. By mastering these essential supervisory skills, you will build stronger teams, drive better results, and create a positive, growth-oriented work environment - benefiting both your employees and organisation.
WHO SHOULD ATTEND
- Supervisors and Team Leaders looking to enhance their leadership skills
- Designated future Supervisors and Team Leaders as part of their Personal Development Plan
- Anyone managing peers or direct reports, and looking to improve their approach
HOW YOU WILL BENEFIT
- Maximise your company’s competitive advantage through motivated staff
- Improved communication skills within all aspects of the organisation
- Unlock the full potential of your staff through strong leadership and coaching
- Demonstrate, through both words and actions, how much you value your team
- Foster a workplace culture where learning, growth, and contributions thrive
- Understand basic labour law principles to ensure fair and legal people management
WHAT WILL BE COVERED
Mastering Day-to-Day Management
- Principles of effective supervision and leadership
- Key techniques to engage, support, and guide employees
- Strategies to maintain self-esteem and encourage problem-solving
- Strengthen active listening and responding with empathy
- Creating inclusive problem-solving discussions to engage your team
Coaching and giving feedback
- The coaching process: what great supervisors do
- Key stages of coaching and how to develop employees effectively
- Best practices for giving constructive feedback that drives improvement
Managing poor performance
- Understanding why managers avoid addressing poor performance
- Procedures and processes for managing underperformance
- Role plays and real-world scenarios to determine appropriate action
Supervisory essentials of Labour Law
- Overview of the Employment Equity Act and its impact on supervision
- Understanding the difference between fair and unfair discrimination
- Key points from the Basic Conditions of Employment Act (BCEA) every supervisor should know
- Interactive BCEA discussion to understand practical applications
